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Privacy Policy 

1. Introduction

Your Next Place Ltd is committed to protecting the privacy of individuals whose personal data is processed in the course of its business activities.

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Your Next Place Ltd is a company registered in England and Wales under company number 16526086. The registered office is located at: 11 Hood Road, London, SW20 0SR

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This Privacy Policy explains how personal information is collected, used, shared, and protected by Your Next Place Ltd. It also outlines the rights individuals have in relation to their personal information.

 

In this Privacy Policy, “Your Next Place” refers to Your Next Place Ltd and any majority-owned subsidiaries, brands, offices, branches, and applicable third parties trading under the Your Next Place name. References to “you” or “your”refer to any individual whose personal data is processed.

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This Privacy Policy may be updated from time to time. In the event of material changes, Your Next Place will make reasonable efforts to notify individuals directly.

2. Who is the Data Controller?

The appropriate data controller is the specific Your Next Place business you have engaged with. If there is any uncertainty about the identity of the data controller, individuals are advised to refer to their engagement documentation or contact their usual Your Next Place representative.

 

Your Next Place Ltd is registered with the Information Commissioner’s Office (ICO) under registration number ZB955171. 

 

Your Next Place may act as a data controller or, in specific scenarios, as a data processor. In all cases, Your Next Place will process personal information in accordance with applicable data protection legislation and will treat all data as confidential.

3. What personal information is covered

Your Next Place may collect and process the following types of personal information:

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Personal Data

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Any information that identifies an individual, including but not limited to:

  • Name

  • Contact details (email address, phone number, postal address)

  • Date of birth

  • Bank account details

  • Employment and financial information

  • Identification documentation

 

Special Category Data

 

Sensitive data as defined by the Data Protection Act 2018, which may include:

  • Health information

  • Religion

  • Sexual orientation

  • Criminal conviction data (subject to specific legal bases)

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Processing of special category or criminal data is only conducted with appropriate legal justifications.

4. What personal information may be collected

Personal information is collected depending on the nature of services provided. This may include:​

Data Collected

Name, contact details, property search requirements

Financial details, mortgage arrangements, source of funds

Identification (e.g., passport, driver’s licence)

Property details, EPC ratings, floor plans, tenancy data

Bank or card details

Communication preferences

IP address, browser info

Facial recognition data

Telephone recordings

Purpose

To provide estate agency, rental, and property-related services

To comply with anti-money laundering regulations

For identity verification

For marketing and property management

To process payments and related activities

To provide relevant marketing and communications

For website and service improvement

For ID verification where applicable

For training, monitoring, compliance, and security

Personal data about third parties (e.g., co-tenants, guarantors) may also be collected where necessary. Your Next Place does not knowingly collect data from children and does not offer services to individuals under 18.

5. How personal information is collected

Direct Interactions:

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Personal data may be collected when individuals:

  • Fill out forms (online or paper)

  • Communicate by phone, email, social media, or webchat

  • Use Your Next Place’s services or submit inquiries via property portals

 

Indirect Interactions:

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Information may be obtained from:

  • Other Your Next Place group companies

  • Payment providers, builders, referencing agencies, and data brokers

  • Public sources (Land Registry, Companies House, Electoral Register)

  • Anti-money laundering (AML) databases and PEP/sanctioned individuals lists

6. How personal information is used

Your Next Place processes personal data for the following lawful reasons:

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  • Performance of a Contract – to deliver requested services

  • Legal Obligations – for identity checks, fraud prevention, and compliance

  • Consent – for sending marketing communications, where explicit consent is given

  • Legitimate Interests – for core business operations, security, analytics, and marketing

 

Where required, additional legal bases apply to processing sensitive personal data or criminal conviction data, including explicit consent and legal claims.

7. Sharing Personal Information

7.1 Within Your Next Place

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Information may be shared within the Your Next Place Group for service delivery purposes.

 

7.2 With Third Parties

 

Personal data may be shared with:

Third Party

Estate agents, buyers, sellers

House builders, developer

Contractors (e.g., EDF Energy)

Surveyors

Referencing agencies

Solicitors, conveyancers

Debt collection services

Local councils, HMRC, police

The Property Ombudsman

Land Registry

Purpose

To support sales progression

To assist with new home purchases

To install boards, arrange inspections

To conduct property surveys

For credit and ID checks

For legal transaction services

To recover outstanding amounts

To comply with legal obligations

For dispute resolution

For property registration and legal services

A full list of third-party processors is available upon request.

 

7.3 Automated Decision-Making

 

Some services may include credit scoring and other automated processes. All systems are tested regularly to ensure fairness and compliance.

8. Data Security

Your Next Place implements robust security measures to protect personal data, including:

 

  • Access controls and encrypted systems

  • Physical security for paper records

  • Staff training on data protection

  • Secure data sharing with third parties

 

All third-party service providers are contractually obligated to protect personal data.

9. Data Retention

Your Next Place retains personal information only for as long as necessary to meet business, legal, or regulatory needs. Typical retention periods:

 

  • General data: up to 7 years after last contact

  • Financial records: 7 years for auditing

  • Certain legal data: retained longer based on applicable laws

10. Overseas Transfers

Where data is transferred outside the UK or European Economic Area (EEA), Your Next Place ensures appropriate safeguards are in place, such as:

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  • Transfers to countries with an adequacy decision

  • Use of Standard Contractual Clauses (SCCs)

 

For details of specific transfers, contact info@yournextplace.uk

11. Your Rights

Individuals have the following rights under data protection law:

 

  • Access – to request copies of personal data held

  • Rectification – to correct inaccurate or incomplete data

  • Erasure – to request deletion of personal data in certain cases

  • Restriction – to limit how data is used

  • Objection – to object to data processing in certain situations

  • Data Portability – to receive a copy of personal data in a portable format

  • Automated Decisions – to object to decisions made solely by automated means

 

Requests can be made by emailing info@yournextplace.uk with details of the relevant service or business relationship. Responses will be provided within statutory timeframes.

12. Contact Details

For any questions, concerns, or complaints relating to this Privacy Policy or the handling of personal data, please contact:

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Data Protection Officer


Your Next Place Ltd

11 Hood Road,

London,

SW20 0SR


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info@yournextplace.uk

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13. Complaints

If individuals are dissatisfied with how personal data has been handled, a complaint may be submitted to:Information Commissioner’s Office (ICO)
 www.ico.org.uk. Before contacting the ICO, Your Next Place encourages individuals to use the internal complaints procedure to resolve concerns.

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